Ticketing Systems and Service Workflow

Ticketing Systems and Service Workflow integration: a suite of products and services that help customers manage workflow requests for IT support..

The proposed solutions are proven industry standards — reliable and effective. Alternatively, they are also provided through the innovative concept of "Software as a service" (Solve Direct).

  • Microsoft Solutions
  • Symantec Altiris Solutions
  • BRAIN FORCE Solve Direct Solutions

BRAIN FORCE Solve Direct

BRAIN FORCE offers Service Desk SD2 and SD Bridge as solutions to resolve two

• Selection and use of a Trouble Ticketing system to manage user calls;

• Interfacing with supplier trouble ticketing systems.


Service Desk SD2 is a complete Trouble Ticketing system that allows users to track customer calls. It also provides the functions of asset and spare part management and escalation management processes.

SD Bridge on the other hand allows users to automatically interface their service partners’ Trouble Ticketing systems. Be it Service Desk SD2 or any other Trouble Ticketing system, SD Bridge can work synergistically with the various service partner systems, and appropriately select and transcode processed data and manage the workflow and escalation process.


Both Service Desk SD2 and SD Bridge:

• are web-based: no installation on user hardware is needed

• require NO hardware or software investment

• can be operative in as little as a few days

• are multi-lingual, ITIL (Information Technology Infrastructure Library) Compliant and based on SOA (Service Oriented Architecture)

• are multichannel: PC, mobile phone, sms, etc.


Service Desk SD2 and SD Bridge are provided utilizing the SaaS model (Software as a Service). What’s more, the user does not pay any licensing fees, but rather only a monthly fee and a customization fee when necessary.

Our solutions